Shipping & Returns
Shipping Policy
We’re committed to delivering your favorite wellness products to your doorstep as quickly and efficiently as possible.
Order Processing
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Orders are processed within 24–48 hours (excluding Sundays & public holidays).
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Once your order is dispatched, you’ll receive a tracking link via email/SMS.
Delivery Timelines
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Metro Cities: 2–4 business days
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Other Locations: 3–7 business days
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Delivery times may vary slightly based on your location and courier partner.
Shipping Charges
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Free shipping on orders above ₹999
Orders below ₹999: ₹49 – ₹79 shipping fee (calculated at checkout)
Return & Exchange Policy
Your satisfaction is important to us. If something isn’t right, we’re here to help.
Return Policy
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Returns are accepted within 7 days of delivery.
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Products must be unused, sealed, and in original packaging.
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Items like bath salts, oils, and personal care products cannot be returned once opened due to hygiene reasons.
How to Initiate a Return
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Email us at support@villagenaturals.store with your order number and reason for return.
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We’ll schedule a reverse pickup (wherever possible).
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Once we receive and inspect the product, we’ll process a refund or replacement as per your request.
Refunds
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Refunds are issued to the original payment method within 5–7 business days after product inspection.
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.