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Shipping & Returns

Shipping Policy

We’re committed to delivering your favorite wellness products to your doorstep as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 24–48 hours (excluding Sundays & public holidays).
     

  • Once your order is dispatched, you’ll receive a tracking link via email/SMS.
     

Delivery Timelines

  • Metro Cities: 2–4 business days
     

  • Other Locations: 3–7 business days
     

  • Delivery times may vary slightly based on your location and courier partner.
     

Shipping Charges

  • Free shipping on orders above ₹999
     

Orders below ₹999: ₹49 – ₹79 shipping fee (calculated at checkout)

Return & Exchange Policy

Your satisfaction is important to us. If something isn’t right, we’re here to help.

Return Policy

  • Returns are accepted within 7 days of delivery.
     

  • Products must be unused, sealed, and in original packaging.
     

  • Items like bath salts, oils, and personal care products cannot be returned once opened due to hygiene reasons.
     

How to Initiate a Return

  1. Email us at support@villagenaturals.store with your order number and reason for return.
     

  2. We’ll schedule a reverse pickup (wherever possible).
     

  3. Once we receive and inspect the product, we’ll process a refund or replacement as per your request.
     

Refunds

  • Refunds are issued to the original payment method within 5–7 business days after product inspection.
     

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
     

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